Privacy Policy

1. Who we are

Trogon Immigration Solutions Corp. provides Canadian immigration consultation, document review, and related support services. Services are provided by or under the supervision of a Regulated Canadian Immigration Consultant.

For privacy questions, contact info@trogonimmigration.ca.

2. Personal information we collect

We collect only the information reasonably needed to respond to inquiries, assess requested services, communicate with you, and provide services if a professional relationship is established.

• Contact details such as name, email address, telephone number, country of residence, and preferred language.
• Immigration-related information you choose to provide, such as current status, immigration objective, service requested, prior refusals, deadlines, and general case background.
• Documents or additional information you provide after we request them for consultation, document review, or service assessment.
• Basic website and communication information, such as messages sent through the contact form, email correspondence, and technical information needed to operate the website.

3. How we use personal information

• To respond to your inquiry and communicate with you.
• To assess whether Trogon can assist with the requested consultation, document review, or immigration support service.
• To identify possible conflicts, professional obligations, or service limitations.
• To prepare for and provide agreed services if a consultant-client relationship is established.
• To maintain business, professional, tax, accounting, and regulatory records.
• To protect website security, prevent misuse, and comply with applicable legal and professional obligations.

4. Consent

By submitting the website form or contacting us, you consent to Trogon collecting and using the information you provide for the purposes described in this Privacy Policy.

You may withdraw consent, subject to legal, contractual, and professional obligations. If you withdraw consent, we may not be able to respond to your inquiry or provide requested services.

5. Sensitive documents

Please do not send passports, financial information, government identification, medical information, police certificates, or other sensitive documents unless specifically requested by Trogon Immigration Solutions Corp. or unless a secure method of transmission has been provided.

Submitting information through the website contact form does not create a consultant-client relationship.

6. Disclosure of personal information

We do not sell personal information. We may share personal information only when reasonably necessary for the purposes described in this policy or when required or permitted by law.

• With service providers that help operate the website, email, forms, scheduling, records, or business systems.
• With government authorities, professional regulators, translators, representatives, or other third parties only when you authorize it, when required to provide agreed services, or when required or permitted by law.
• With legal, accounting, technology, or professional advisors where needed for business, compliance, or risk-management purposes.

7. Storage, safeguards, and retention

We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, loss, misuse, or alteration.

Personal information may be stored in Canada or in other jurisdictions through service providers. If information is processed outside Canada, it may be subject to the laws of that jurisdiction.

We keep personal information only as long as reasonably necessary for the purposes described in this policy and to meet legal, accounting, tax, professional, and regulatory obligations.

8. Access and correction

You may request access to your personal information or ask us to correct inaccurate or incomplete information, subject to legal and professional limits. We may need to verify your identity before responding.

9. Third-party websites

This website may link to external websites, including government websites, public registers, scheduling tools, or payment providers. Trogon is not responsible for the privacy practices, security, or content of third-party websites.

10. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this website with a revised effective date.

11. Contact

For privacy questions or requests, contact Trogon Immigration Solutions Corp. at info@trogonimmigration.ca. RCIC Number: R1052852.